At beesbridge we hope you are happy with everything you purchase from us. If not, we have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return you must be the original purchaser, your item must be in the same condition that you received it, unworn or unused, with the tags and labels intact, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@beesbridge.co.uk 

If your return is accepted, we’ll send you instructions on how, when and where to send your package (at your cost). Items sent back to us without first requesting a return and after the given date will not be accepted.

You can always contact us for any return question at info@beesbridge.co.uk

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Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products for example Lip Balm). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges
The fastest way to ensure you get what you want is to return the item you have (see the instruction above), and once the return is accepted, make a separate purchase for the new item.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.